Refunds
Refund requests must be made within 15 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
· Good is broken;
· Good does not match description;
· Good is the wrong size; or
· Good does not meet the purchaser's expectations.
Refunds do not apply to the following goods:
· sale items; and
· worn and/ or washed garments.
Returns
To return a good, please adhere to the following procedure:
Instead of returning the unwanted items, customers can contact us for a full refund.
At A Rose Gold Winter we strive to be as environmentally friendly and eco-conscious as possible.
Returns run counter to our emphasis on sustainability, since every return has a carbon footprint.
In order to initiate a return and get a refund, customers need to complete the following steps: · Please explain in detail the quality issues encountered within the garment · attach a picture as reference. After assessing the issue, should the garment be eligible, a full refund will be issued. As far as returning the physical garments, we ask our customers to please donate the unwanted product to a local charity or recycle it, in lieu of sending it back to the warehouse, to support our cause.
